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Awaiting Order Arrival

When will I receive my order?

Orders within Karachi are usually delivered within 1–3 working days depending on your location and product availability. Nearby areas may take 2–4 working days. You will receive tracking or WhatsApp updates after dispatch.

I haven't received my order. What should I do?

If your order is delayed, please contact our support team on WhatsApp with your order number. We will check the delivery status and assist you immediately.

What if my order is delayed?

Delivery delays can happen due to weather, courier issues, or stock availability. Our team will inform you in advance and ensure your order reaches you as soon as possible.

Can I track my order?

Yes, you can track your order through Track Order support or by contacting our team with your order details.

Ordering & Payment

How can I place an order?

You can place an order directly through our website, WhatsApp, or by contacting our support team. Simply select the product, provide your address, and confirm your order.

What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • Bank Transfer (if applicable)

  • Online Payment (if enabled)

Can I change or cancel my order?

Yes, orders can be changed or cancelled before dispatch. Once the order is shipped, cancellation may not be possible.

Do you confirm orders before shipping?

Yes, our team confirms every order via call or WhatsApp before dispatch to avoid any issues.

After sales

Do you provide after-sales support?

Yes, we provide full after-sales support for all products purchased from Rabi Electric. Our team will guide you regarding installation, usage, and product issues.

What if I receive a damaged or wrong item?

If you receive a damaged, defective, or wrong product, contact us within 24 hours with pictures or video proof. We will arrange a replacement or solution after verification.

Do products come with original packing?

Yes, all products are delivered in original packing with complete accessories (as provided by the manufacturer).

Refund

What is your return policy?

We offer a 7-day return policy from the date of delivery. Customers can request a return within 7 days if the product is unused and in original condition.

What are the return conditions?

  • Product must be unused

  • Original packing must be available

  • All accessories and items must be complete

  • Same condition as received

Returns will not be accepted if the product is used, damaged by the customer, or missing original packaging/accessories.

I received my order after getting a refund. What should I do?

If you receive an order after a refund has already been issued, please contact our support team immediately. Our team will guide you regarding return or repayment procedures.

When will I receive my refund?

Refunds are processed after product inspection and approval. The refund process may take 3–7 working days depending on the payment method.

Is return shipping free?

Return shipping charges may apply unless the product is damaged, defective, or incorrect from our side.